Faulty Products


What seems to be the problem?


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    My phone won’t turn on.

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    I can’t hear people during phone calls.

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    I’m having problems with my mobile signal.

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    My phone isn’t recognising my SIM card.

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    My phone arrived damaged.

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    There might be an issue with my phone’s battery.

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    I can’t see my phone screen clearly.

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    How long is my manufacturer warranty?

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    Is accidental damage covered under my insurance or warranty?

  • Fault not solved?

    If we haven’t been able to help fix the fault with your phone, then you may need a repair or replacement.
    Please follow the instructions below.

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    Exchanging or repairing faulty iPhones

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    Exchanging or repairing other faulty phones