Network Credit Checks

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What is a network credit check?

It’s a check the network carries out when you apply for a pay monthly phone plan, to protect you from identify fraud, and to help prevent you from running up unmanageable bills.
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Have I passed the credit check?

You’ll be notified of the network’s decision via email. You can also get updates by Checking Your Order.

Network Declines

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Why has my application been declined?

Please contact your network directly to find out, as we’re not provided with specific details about their decision.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.
To get in touch with Talkmobile, please call 0333 304 8064.
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What do I do if I’m declined?

Your order will be cancelled and any payments you've made will be returned to you. We’d recommend buying the phone you want SIM free, as this doesn't require a credit check.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.
To get in touch with Talkmobile, please call 0333 304 8064.
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Will I be refunded if I’m declined?

Yes, we’ll immediately refund any payments you’ve made. This could take up to seven days to appear on your available bank balance, although some banks may take longer. Please contact your bank for any updates.

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What is a network deposit?

The network may ask you to pay a deposit as a result of your credit check. This may be in addition to the upfront payment of your device. The network then returns the deposit after you establish a good payment history with them.
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Why have I been asked for a deposit?

Deposit requests are prompted by your credit check results, although the network doesn’t give us specific details. Please contact the network for more information.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.
To get in touch with Talkmobile, please call 0333 304 8064.
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How do I pay the deposit?

Please contact your network directly.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.
To get in touch with Talkmobile, please call 0333 304 8064.

Once you’ve paid your deposit, please get in touch or contact us via live chat so we can process your order as quickly as possible.
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Can I cancel if I don’t want to pay a deposit?

Yes, please contact us via live chat to let us know.

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How do I contact the network?

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Talkmobile: 0333 304 8064
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Why do I have an outstanding network balance?

This usually means your last network bill hasn’t been paid, although the network doesn’t provide us with specific details. Please contact the network for more information.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.
To get in touch with Talkmobile, please call 0333 304 8064.
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I’ve updated my details with the network. What next?

Please contact us via live chat, so we can process your order as quickly as possible.
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Why have I received a message to contact the network?

Your network probably wants to clarify or update your account details. Please get in touch with them directly.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Talkmobile: 0333 304 8064

Once you’ve updated your details with the network, please contact us on 0345 413 6238 or get in touch with us via live chat, so we can process your order as quickly as possible.