Our website uses cookies to provide you with the best possible online shopping experience. Continue to use the site as
normal if you're happy with this, or find out more about our cookie policy.
It’s a check the network carries out when you apply for a pay monthly phone plan, to protect you from identify fraud, and to help prevent you from running up unmanageable bills.
Your order will be cancelled and any payments returned to you. We’d recommend getting in touch with the network directly to find out why. You may be able to resolve the issue.
To get in touch with Three, please call 0333 338 1001. Or to get in touch with EE, please call 0800 956 6000.
Yes, we’ll immediately refund any payments you’ve made. This could take up to five working days to appear in your account, although some banks may take longer. Please contact your bank for any updates.
The network may ask you to pay a deposit as a result of your credit check. This may be in addition to the upfront payment of your device. The network then returns the deposit after you establish a good payment history with them.
Deposit requests are prompted by your credit check results, although the network doesn’t give us specific details. Please contact the network for more information.
EE will typically return your deposit after you've paid six consecutive bills on time. For Three, it's after you've paid 12 consecutive bills on time. Please contact your network directly for more information.
This usually means your last network bill hasn’t been paid, although the network doesn’t give us specific details. Please contact the network for more information.
Once you’ve updated your details with the network, please contact us on 0345 413 6238 or [email protected], so we can process your order as quickly as possible.
