Keeping Your Number

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  How do I port my number to my new network contract?

  Simply follow these steps:
  
  1) Request a PAC code by texting ‘PAC’ to 65075. You’ll get a response within 60 seconds.
  2) Choose a new mobile phone or SIM only plan on our website, then enter your PAC code in our checkout.
  3) Your number will get transferred automatically. Simple!
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  How do I get a PAC code?

  Simply text the word ‘PAC’ to 65075. You’ll get a response within 60 seconds.
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  What is a PAC code?

  PAC is short for Port Authorisation Code, which is a code you need to transfer, or port, your mobile phone number to another network. You can get a PAC code simply by texting the word ‘PAC’ to 65075. You’ll get a response within 60 seconds.
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  What do I do with my PAC code?

  Choose a mobile phone of SIM only plan on our website, then enter your PAC code in our checkout.
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  How long does it take to port my number to a new network?

  Typically, just one working day.
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  Can I port my Pay As You Go number to a new contract?

  Yes, so long as it’s to a different network. Just contact your current network to get hold of a PAC code, then once you’ve received your new phone from us, provide your new network with your PAC code, and they’ll port your number across. Just so you know, any credit remaining on your PAYG SIM might be lost.
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  How do I get a STAC code?

  Simply text the word ‘STAC’ to 75075. You’ll get a response within 60 seconds.
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  What is a STAC code?

  STAC is short for Service Termination Authorisation Code, which is a code you can use to end your old service when moving to a new network. Note: When you cancel your service using a STAC, your mobile number will be terminated, and you won’t be able to get it back.