Keeping Your Number

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  How do I port my number to my new network contract?

  If you’re moving from one network to another, and you want to take your number with you, you’ll need to follow these simple steps:
  
  1) Place your order with us.
  2) Once you receive it, contact your old network directly and request a PAC code.
  3) Once you have that, contact your new network directly and provide them with your PAC code. The network will then port your old number over to your new network contract.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  How do I get a PAC code?

  Please contact your network to request one.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  Do I give my PAC code to you or the network?

  Once you’ve received your phone from us, you’ll need to get a PAC code from your old network, then provide it to your new network to port your number across.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  I can’t find where to add my PAC code on your site?

  Don’t worry, that’s because we can’t process your PAC code. Once you’ve received your phone from us, you’ll need to provide your PAC code to your new network to port your number across.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  How long does it take to port my number to another network?

  Typically, number porting can take around one working day. But the process is completed by the network, so we recommend contacting them directly to find out.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  Can I port my Pay As You Go number to a new contract?

  Yes, so long as it’s to a different network. Just contact your current network to get hold of a PAC code, then once you’ve received your new phone from us, provide your new network with your PAC code, and they’ll port your number across. Just so you know, any credit remaining on your PAYG SIM might be lost.
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  How do I keep my number when moving to another network?

  If you’re moving from one network to another, and you want to take your number with you, you’ll need to follow these simple steps:
  
  1) Place your order with us.
  2) Once you receive it, contact your old network directly and request a PAC code.
  3) Once you have that, contact your new network directly and provide it with your PAC code. The network will then port your old number over to your new network contract.