Upgrades

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  What is an upgrade?

  When you come to the end of your contract, you can get a new deal on the same network. But you get to keep your number when you move to the new deal, and you usually don’t get credit checked (so there’s no new mark against your credit file). That’s essentially what an upgrade is!
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  How do I upgrade?

  If you’re on O2, simply find the phone and upgrade deal you want on our website, then buy it. When you get to the check out, make sure you enter your existing O2 number, and we’ll take care of the rest!
  
  If you’re on any other network... Then please get in touch with us via live chat, and we could get you a better deal than the one you have at the minute.
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  When can I upgrade?

  If you’re on O2... You can upgrade 30 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or get in touch with us via live chat if you’d like some advice.
  
  If you’re on any other network... Please get in touch with us via live chat and we could get you a better deal than the one you have at the minute.
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  Can I upgrade early?

  If you're on O2... You can upgrade 30 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or get in touch with us via live chat if you’d like some advice.
  
  If you’re on any other network... Please get in touch with us via live chat, and we could get you a better deal than the one you have at the minute.
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  Do I need to contact my network if I upgrade with you?

  Nope! You can come straight to us for your upgrade, and we’ll update your account with the network.
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  Do you offer upgrades on Three?

  We don’t, however, feel free to call us on 0345 413 6289 and we can arrange an amazing new deal for you.
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  Do you offer upgrades on Vodafone?

  We don’t, however, if you get in touch with us via live chat, we can arrange an amazing new deal for you.
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  Do you offer upgrades on O2?

  We certainly do. Check out our O2 upgrade deals online, or get in touch with us via live chat if you’d like some advice.
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  You don’t offer upgrades on my network, can I still get a better deal?

  Absolutely! We work directly with the UK’s best networks: O2, Three and Vodafone. We can move you from your old network to one of these, getting you a new phone and potentially a much better deal. We even advise you on how to keep your number below. Pick a deal from our website or get in touch with us via live chat for advice.
  
  How to keep your number when moving networks:
  1) Text PAC to 65075 to get your PAC code.
  2) Place an order for a new mobile phone and enter your PAC in checkout when prompted.
  3) Once your new mobile phone is connected, your number will get automatically transferred across, while your old contract gets cancelled.