Upgrades

• +

  What is an upgrade?

  When you come to the end of your contract, you can get a new deal on the same network. But you get to keep your number when you move to the new deal, and you usually don’t get credit checked (so there’s no new mark against your credit file). That’s essentially what an upgrade is!
• +

  How do I upgrade?

  If you’re on EE (or Orange / T-Mobile), simply find the phone and upgrade deal you want on our website, then buy it. When you get to the check out, make sure you enter your existing EE (or Orange / T-Mobile) number, and we’ll take care of the rest!
  
  If you’re on O2, simply find the phone and upgrade deal you want on our website, then buy it. When you get to the check out, make sure you enter your existing O2 number, and we’ll take care of the rest!
  
  If you’re on any other network... Then please contact us on 0345 413 6269, and we could get you a better deal than the one you have at the minute.
• +

  When can I upgrade?

  If you’re on EE (or Orange / T-Mobile)... You can upgrade 45 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
  
  If you’re on O2... You can upgrade 30 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
  
  If you’re on any other network... Please contact us on 0345 413 6269 and we could get you a better deal than the one you have at the minute.
• +

  Can I upgrade early?

  If you’re on EE (or Orange / T-Mobile)... You can upgrade 45 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
  
  If you're on O2... You can upgrade 30 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
  
  If you’re on any other network... Please contact us on 0345 413 6269, and we could get you a better deal than the one you have at the minute.
• +

  Do I need to contact my network if I upgrade with you?

  Nope! You can come straight to us for your upgrade, and we’ll update your account with the network.
• +

  Do you offer upgrades on EE?

  We certainly do. Check out our EE upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
• +

  Do you offer upgrades on Three?

  We don’t, however, if you call us on 0345 413 6269, we can arrange an amazing new deal for you.
• +

  Do you offer upgrades on Vodafone?

  We don’t, however, if you call us on 0345 413 6269, we can arrange an amazing new deal for you.
• +

  Do you offer upgrades on O2?

  We certainly do. Check out our O2 upgrade deals online, or give us a call on 0345 413 6269 if you’d like some advice.
• +

  You don’t offer upgrades on my network, can I still get a better deal?

  Absolutely! We work directly with the UK’s three best networks: EE, O2, Three and Vodafone. We can move you from your old network to one of these, getting you a new phone and potentially a much better deal. We even advise you on how to keep your number below. Pick a deal from our website or call us on 0345 413 6289 for advice.
  
  How to keep your number when moving networks:
  1) Text PAC to 65075 to get your PAC code.
  2) Place an order for a new mobile phone and enter your PAC in checkout when prompted.
  3) Once your new mobile phone is connected, your number will get automatically transferred across, while your old contract gets cancelled.