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Upgrade FAQs

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  I didn't buy my last contract from . Can I still upgrade with you?

  Yes you can! Here at , we can upgrade absolutely everyone, regardless of where you got your existing mobile contract from.
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  How do I upgrade?

  Upgrading is easy! Simply make sure that you are due an upgrade (typically 30-45 days before the end of your current contract). If you’re not sure, you can use the checker above or call us on 0345 413 6262. Once you’re eligible, simply choose an upgrade deal and complete the checkout.
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  Can I keep my number?

  Yes you can! Keeping your number is really easier when you upgrade on the same network – your number is automatically transferred to your new price plan. And if you're upgrading and changing your network then you can simply port your number as usual.
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  How much does upgrading cost?

  So long as you’re eligible to upgrade, it could cost you nothing upfront. We have a range of deals to choose from, with flexible tariffs that allow you to pay as little as £0 upfront.
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  When can I upgrade?

  Typically, you can upgrade 30-45 days before your contract end date. Contact us today on 0345 413 6262 to check if you’re eligible to upgrade.
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  I can't remember when my upgrade is due. How do I find out?

  Simply give us a call on 0345 413 6262 and we'll tell you when you’re eligible for a new phone contract and handset! Or you can fill in our eligibility checker above!
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  I didn't buy my last contract from . Can I still upgrade with you?

  Yes, if you’re an existing customer of ours. Please place your order over the phone on 0345 413 6269. For new customers, we can only deliver to your registered home address.
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  I'm not eligible to upgrade yet, but I need a new handset. What can I do?

  Don’t worry – we’ve got a huge range of SIM-free smartphones for you to choose from, which you can use with your existing SIM card until you’re eligible to upgrade.
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  I've tried to upgrade but I can't - why is this?

  This might be because you haven’t had your current contract for long enough yet. Call us on 0345 413 626 to find out your upgrade date.
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  Is there a credit check?

  That’s the great thing about upgrading on the same network – because the network already knows you, there is no further credit check performed when you take a new contract with them!
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  What do I do with my old mobile?

  You can get money for your old handset by trading it in with us. We offer competitive prices, and the money is paid directly into your bank account!