FAQs

Our expected delivery time is typically between 3 to 5 business days from the date of order.

Once your phone has been dispatched, you will receive a confirmation email with a unique tracking number. This will allow you to track the progress of your delivery directly on the Royal Mail website.

We partner with Royal Mail to ensure reliable and efficient delivery of all orders.

We have a 30-day return guarantee for both faulty and "change of mind" returns. This period starts from the date you receive your order, giving you 30 calendar days to start the return process.

You can return an item for a full refund within 30 days of receiving it, as long as it meets these conditions:

• The item must be unused, in its original, pristine condition, with all packaging, accessories, and any free gifts included. We may refuse a refund or deduct a fee if the item is not in a resalable condition.
• You must provide your order number or other proof of purchase.
• We'll provide a prepaid return label for you to use.

If your item develops a fault within 30 days of receipt, you can get an exchange. Please contact our customer service team right away with your order number and a description of the issue. We will assess the item once we receive it if the fault is confirmed, we'll process an exchange and provide a prepaid return label for you to send the item back.

To initiate a return, contact our customer service team via email at [email protected], and have your order number ready. We will give you a prepaid return label and instructions on how to package and send the item back to us.

Yes. You cannot return items that are:

• Returned after the 30-day return window.
• Not in their original, resalable condition (for "change of mind" returns).
• Physically damaged in a way that is not a manufacturing fault.

All refurbished devices come with a 12-month warranty from the date of purchase. The warranty covers defects in materials or workmanship, but not damage from misuse or accidents. For defects reported after the initial 30 days, we will either repair or replace the device at our discretion.

New devices are covered by a standard 12-month manufacturer's warranty. You will need to refer to the manufacturer's warranty information for details on how to file a claim.

Damage to hardware or software, such as from liquid, drops, or viruses. Normal wear and tear or cosmetic damage that doesn't affect the device's function. Any unauthorized repairs, modifications, or "jailbreaking" of the device. The battery after three months from the date of purchase. Water damage, even on devices with an IP rating.