Delivery

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  How much is delivery?

  Delivery is FREE on all orders.
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  Which courier do you use?

  We ship all orders via UK Mail. You can get in touch with them online or by calling 0247 693 7770.
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  How do I contact the courier?

  We ship all orders via UK Mail. You can get in touch with them online or by calling 0247 693 7770.
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  When will my order be delivered?

  You get free next-day delivery (excluding Saturday orders, which are delivered the following Monday) if your order passes both ours and the network’s checks (for contract orders).
  
  On the day your order’s being delivered, UK Mail will text you with a delivery window of one hour. The could be from 8:30am - 6pm, Monday to Friday. Or up to 2pm on a Saturday.
  
  

  Delivery may take longer for some UK post codes, including: CA, DG, LA11-23, ML12, TD (Carlisle); G, KA except KA27-28, ML1-11, PA 1-19 (Glasgow); EH, FK1-16; KY1-13 and 99 (Edinburgh); DD1-8 and 11, KY14-16, PH1-18 (Perth); AB except AB36-38 and 55-56, DD9-10, ZE (Aberdeen); AB36-38 and 55-56, HS, IV, KW, PH19-26 and 32 (Inverness); FK17-21, KA27-28, PA20-88, PH30-31 and 33-50 (Linwood); BT (Belfast).
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  What if my order's out of stock?

  Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for free next-day delivery (excluding Saturday orders, which are delivered the following Monday) if your order passes both ours and the network’s checks (for contract orders).
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  How do I track my delivery?

  Using UK Mail’s live tracking portal, after 6:30pm on the day your order is shipped: www.ukmail.com/manage-my-delivery/manage-my-delivery.
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  My tracking link isn't working.

  Please wait until after 6:30pm (on the day your order’s shipped) before using UK Mail’s tracking portal: www.ukmail.com/manage-my-delivery/manage-my-delivery.
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  Can you deliver to my work address?

  Yes, if you’re an existing customer of ours. Please contact us on 0345 413 6260 or email [email protected] to arrange delivery. For new customers, we can only deliver to your registered home address.
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  Do you deliver on Saturdays?

  Yes, if you place your order while it’s in stock on a Friday before 10pm, and it passes both ours and the network’s checks (for contract orders).
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  Will you contact me when my order is shipped?

  Yes, you’ll receive a notification (email and text, if we have your details) with delivery information and your tracking reference, the evening before delivery. You’ll receive another notification on the day of delivery, stating your one-hour delivery window.
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  Can I choose when my order is delivered?

  Please visit UK Mail’s delivery management portal to request any delivery changes (after your order has been shipped): www.ukmail.com/manage-my-delivery/manage-my-delivery. Or contact UK Mail online, or by calling 0247 693 7770.
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  Do I need to sign for my delivery?

  All mobile phone deliveries need to be signed for.
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  What happens if I miss my delivery?

  UK Mail will leave a calling card (with contact details) and reattempt the following day. However, first-time deliveries that are missed on a Friday or Saturday will be reattempted on the following Monday. If your second delivery is missed, your order will be returned to your nearest UK Mail depot for five working days. You can get in touch with UK Mail online or by calling 0247 693 7770.
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  What do I do if there’s a delay to my delivery?

  Please contact UK Mail online or by calling 0247 693 7770.
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  What do I do if my order’s delivered and signed for, but I haven’t received it?

  Please ask anyone in your household, as well as your neighbours, whether they’ve accepted delivery. If they haven’t, please contact UK Mail online or by calling 0247 693 7770, as they may be able to provide specific details to help. If you’ve spoken to UK Mail, and still can’t locate your order, please contact us on 0345 413 6210.
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  Will my accessories arrive with my phone?

  Yes, they’ll arrive together. However, if your accessory is out of stock, it’ll arrive on a separate, free delivery. If the phone is out of stock, we’ll hold on to both until it’s back in, then ship them together on a free delivery.
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  Where in the UK do you deliver to?

  We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.