Trade-In Terms & Conditions.

These Terms & Conditions govern the Phones.co.uk trade-in service, operated by Sissco Ltd (Company Registration No:06636481). By submitting a trade-in order through our website, you agree to be bound by them.

1. Eligibility

• You must be the legal owner of the device.
• You must be a UK resident aged 18 or over.
• Devices must be genuine UK models.

2. How the Contract is Formed

• Your order constitutes an offer to sell your device to us. Our acceptance is conditional upon receipt, inspection, and confirmation of the agreed price or your acceptance of any revised offer. If a revised offer is declined, the original contract is void, and we will proceed with the return of your device as detailed in Section 9.
• Ownership of the device transfers to Phones.co.uk once we have received, tested, and confirmed payment.

3. Device Requirements

All devices must:

• Match the make, model, and condition declared in your order.
• Be free from any activation locks (e.g. iCloud, Google FRP) and passcodes/PINs.
• Not be reported lost, stolen, or blacklisted (we check all devices against UK theft databases). Devices found to be stolen or blocked will not be returned and will be reported to the authorities.
• Be free from unpaid network bills that could result in it being blocked.
• Have any SIM or memory cards removed (these will not be returned).
• Any accessories sent in error (SIMs, memory cards, cases) will not be returned unless agreed.

4. Condition Assessment

These grading criteria form part of our contract and are used to determine the final price. When selling your phone to Phones.co.uk, you must select one of the three grades below. We will check the device on arrival and confirm its grade. If the condition differs from your selection, we will re-grade it and send you a revised offer. You can then accept or have your device returned free of charge.

Excellent

Your device must meet all of the following:

Cosmetic:

• Up to 3 very light scratches on the screen.
• Up to 5 light scratches on the body or camera surrounds.
• No cracks, dents, chips, missing paint, pressure marks, screen burn, or dead pixels.

Functional:

• Fully working with no faults (buttons, Face ID/Touch ID, NFC, Wi-Fi, Bluetooth, cameras, speakers, microphones, and sensors).
• Battery health at least 80%.
• No liquid damage.

Other:

• UK model, not jailbroken or rooted.
• Original stylus (if applicable) included.

Good

Your device must meet all of the following:

Cosmetic:

• More than 3 very light scratches on the screen.
• More than 5 light scratches or scuffs on the body/camera surrounds.
• May have minor dents, scuffs, or small paint chips.
• Cracked or damaged camera lens is acceptable, provided it does not impair the camera's ability to take clear photos.

Functional:

• Fully working with no major faults.
• No screen burn or dead pixels.
• Battery health at least 80%.
• No liquid damage.

Other:

• UK model, not jailbroken or rooted.
• Original stylus (if applicable) included.

Faulty

Any device with one or more of the following issues:

Major Physical Damage

• Cracked or smashed screen (including hairline cracks affecting use).
• Severe dents, deep scratches, chips, or missing casing pieces.
• Bent/warped frame or damaged/missing buttons.

Functional or Performance Faults

• Does not power on or fails to boot.
• Battery health below 80% or drains unusually quickly.
• Faulty charging port, SIM tray, or headphone jack.
• Unresponsive touchscreen.
• Non-functional cameras, microphones, speakers, vibration, or sensors.
• Software or system faults affecting normal use.

Display Problems

• Screen burn, ghosting, dead pixels, dark spots, flickering, or lines.

Liquid or Moisture Damage

• Any signs of liquid ingress, corrosion, or triggered moisture indicators.

Non-Genuine or Unauthorised Repairs

• Non-genuine parts, tampering, or unapproved firmware.
• Jailbroken or rooted devices.

Locked or Blocked Devices

• Activation-locked (e.g. iCloud, Google FRP).
• Network-locked unless declared and accepted in the quote.
• Reported lost, stolen, or blacklisted.

Devices with multiple faults will be valued according to the most severe fault.

5. Pricing and Price Guarantee

• The price offered is based on the make, model, storage, and condition you select.
• Your quoted price is guaranteed for 7 calendar days from the date you place your order.
• If the condition of your device is the same as your declaration, we will automatically accept your device and process your payment at 100% of the quoted price.
• If your device arrives after the 7-day period, it will be revalued at the current market price on the day of testing. The current market price is determined by our live pricing tool on the day of inspection.
• If the condition differs from your declaration, we will send you a revised offer which you can accept or reject.
• All prices include VAT where applicable.

6. Data Protection and Data Deletion

• It is your sole responsibility to back up and wipe all personal data from the Device before sending it to us. We cannot accept any liability for any data loss, and we will perform a factory reset upon receipt of the Device, which will permanently erase all data.
• We collect and process personal information, such as your name, address, and bank details, solely for the purpose of processing your trade-in order and payment. This data is handled in accordance with GDPR and all other relevant UK data protection laws. For more information, please see our Privacy Policy.

7. Payment

• Payment is made by bank transfer to the account you provide. We reserve the right to delay payment where there is suspicion of fraud or ownership issues.
• Please ensure your bank details are correct at the time of placing your order, as they cannot be changed afterwards.
• We aim to process payment within 1 working day of testing.
• If your device is blacklisted after payment, you must refund us the full amount within 3 working days.

8. Right to Cancel

• You can cancel your order at any time before posting your device.
• If we have received your device, cancellation is only possible if you reject a revised offer.

9. Returns & Rejected Offers

If we test your device and find it does not match the condition you selected, we will send you a revised offer. You can then:

• Accept the revised offer — we will process payment at the amended price.
• Reject the revised offer — we will return your device.

Return Attempts

• If you reject the revised offer, we will make two return attempts free of charge to the address provided.
• If both free return attempts fail (e.g. the parcel is undeliverable or not collected), any third return attempt will only be made once you have paid the applicable return postage fee. If the device is returned to us after failed delivery attempts and no subsequent return is arranged within 7 days, we will assume you have accepted the revised offer and will process payment at the amended price.
• If you do not respond to a revised offer within 7 calendar days of us sending it, we will treat it as accepted and process payment at the amended price.

10. Fraud & Theft Prevention

• We check all devices against national databases.
• If a device is reported lost, stolen, or blacklisted, we may withhold payment and notify the authorities. In the event of a block or loss report after payment, we will seek full repayment and may take legal action.